I hate my drs. office and the pharmacy nonsense!!!

I ran out of my Prilosec about five weeks ago. Because I didn't have the money to refill it right away, I used the over the counter stuff I had in my medicine cabinet and called in in about two weeks later. Apparently my dr. forgot to provide any refills on any of my prescriptions so the PPS Pharmacy called the drs. office for a refill. Three weeks later I still didn't have the Rx and I was out of the OC stuff. So Monday, I called the pharmacy and they said they hadn't heard from the drs office so after three tries they had assumed the Rx was denied. *FRACK* So I called the drs office. The nice receptionist said, "Oh we called it in to the Bi-Mart pharmacy but they determined it was a duplicate." Okaaaaay? There is a problem here!

"You do realize it wasn't the Bi-Mart pharmacy that called you, right?"

".......Oh! You are right. Neither time....I'll take care of it."

Also on Monday I realized that I only had one week of BC pills and not another packet as I had thought. So I asked that they also send out a refill for that.

It's Thursday now and I still haven't seen either Rx. So I called the pharmacy this morning. They informed me that the insurance wouldn't authorize the refill of the Prilosec until the 4th of April. Ummm, Why the heck not? The Customer service lady, hearing my woes asked, "did a one month supply maybe get called in to another pharmacy?" Oh sure on the 4th of March when the drs office called it in to Bi-Mart they filled it and billed insurance. So the PPS lady told me to call the Bi-Mart Pharmacy and ask them to back it out of the system so they could fill it. (Now I'm wondering if I should have just picked it up) On my BC pills they informed me that there were (of course) no refills and so they were still waiting for the drs. office to approve the refills. Ok now really people, this is my BIRTH CONTROL pill! Quit messing with my life and get your act together. I don't care whether you know that I only use it for regulation or not, I don't want to not have it on MONDAY when I need it!

So..... I called the drs office again. She insisted they had faxed it in yesterday morning and she promised she'd call the pharmacy to make sure.

I waited until Bi-Mart opened and called them to make sure the Rx was backed out of the system. She said it would take ten minutes so I waited another 30 minutes and called PPS back to make sure everything was in order. They still didn't have the BC pills (The Prilosec Rx was being processed). I asked if they'd gotten the fax..."Oh well it takes 24 hours to process those so we don't really know."

"Well is there any way I can find out. This is my birth control pill and I'm going to be out on MONDAY."

"Well, no. That's handled by another department and we get thousands of faxes every day."

Oh well thanks for nothing. *@#(*&$%$@#!_!)@#()*

So now what do I do?